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FAQ

Which training formats are available? Is it possible to train online?

Both in-person and online training are available if you like to train in Eltex directly. Course programs are the same

If I train online, how can I complete lab practices?

All training modules feature lab practices. A dedicated Eltex hardware lab stand is provided to every group regardless of the training format (in-person or online)

Where can I find the course schedule?

For information regarding the course schedule, please reach out to Kirill Zorin, the support manager, at kirill.zorin@eltex-co.ru

How can I enroll in a course?

The easiest way is to submit a request on the course page of your interest. Our manager will contact you shortly to discuss the training start date and provide further details

What locations are available for training?

Eltex Academy in-person courses are available at Eltex Enterprise in Novosibirsk, Russia. 
For other locations, please check out the offers of our Authorized training centers

What kind of confirmation of course completion may I obtain?

Upon successful completion of a course, you will receive a branded certificate with a unique verifiable code, confirming your knowledge in Eltex equipment operation.

How long is a certificate valid?

The certificate expires three years after it has been issued

How can I extend a certificate validity period?

There are three ways to extend a validity period:

  • Take the same course again and pass an exam
  • Take a course of higher level and pass an exam. When you earn a certificate for an advanced course on the same subject, your basic certificate is automatically extended until the advanced certificate expires
  • Pass a certification exam only (will be available in 2026)

Do I need to pass an exam?

Most courses* include exams on the last day of training. If the participant does not pass the exam, they can purchase another attempt, which should be utilized within one calendar month from the date of course completion

*Except intensive VoIP courses and academic courses

Are there any differences in online and in-person programs?

Course programs in online and in-person formats are the same. Certificates issued upon course completion have no differences either

Can I participate in training as an individual?

The courses are available now for corporate employees only

Where is Eltex Academy located? How can I get there?

The Academy training center is based on Eltex Enterprise and located at: 
29V, Okruzhnaya St., Novosibirsk, Russia.


More information on the Contacts page

I have another question

Can’t find what you are looking for? Reach out to our support manager Kirill Zorin at kirill.zorin@eltex-co.ru

Academy support team

  • Consultations on training issues
  • Partnership issues
  • Initial consultation on lab stands
kirill.zorin@eltex-co.ru +7(383)274-48-48 ext. 5158
Kirill Zorin

Support manager

  • Lab stands technical support
  • Training platform technical support
  • Consultations on technical issues
Send a technical assistance request via our Service Desk system. How to log in?

Login and password are provided after the Partnership agreement is signed. If they are lost, please contact us at support@academy.eltex-co.com

Go to Service Desk
Ivan Scherbakov

Technical support engineer

Kirill Zorin
Support manager
  • Consultations on training issues
  • Partnership issues
  • Initial consultation on lab stands
Ivan Scherbakov
Technical support engineer
  • Lab stands technical support
  • Training platform technical support
  • Consultations on technical issues
Send a technical assistance request via our Service Desk system. How to log in?

Login and password are provided after the Partnership agreement is signed. If they are lost, please contact us at support@academy.eltex-co.com

Go to Service Desk

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Holder:Сергей Иванович А.

Course name:Использование маршрутизаторов Eltex ESR

Type:Сертификат ESR

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